Delivery policy
How and when work is delivered, and what happens at handover.
All of our work is delivered digitally. Nothing is shipped. This page explains timelines, what we need from you, and what happens at launch.
Timelines
- GoHighLevel Quick Start: about 7 days.
- Growth systems: 2 to 3 weeks.
- Agency and SaaS launches: 3 to 5 weeks, depending on scope.
- Websites: homepage design within 5 to 7 business days, full site usually 2 to 4 weeks after the design is approved.
- TikTok marketing: your first videos go live within 7 days of onboarding, then 4 videos every week.
Your exact delivery date is written in your quote.
What we need from you
Access to your GoHighLevel account (or help setting one up), your logo, photos, offers, prices and any logins we need. Timelines start once we have these. If something arrives late, the delivery date moves by the same amount of time.
Testing and approval
Every automation is tested end to end with real test leads before launch. Websites are shared on a private preview link first. Nothing goes live until you approve it.
Revisions
Website quotes include 2 rounds of design changes and 1 round on the finished site. GoHighLevel builds include adjustments within the agreed scope. Extra changes are quoted separately.
Launch and handover
We go live with you, then hand over recorded video walkthroughs and written instructions for every system, so your team knows exactly how it works.
Support after launch
For 14 days after launch, we fix any problems in our work for free. After that, we offer monthly support retainers or one-off help when you need it.
Delays
If we can't meet the agreed date, we'll tell you as early as possible and agree a new one. See our refund policy for what happens if we can't deliver.