Privacy policy
What personal information Vix Assist collects, why, and the choices you have.
This policy explains what personal information Vix Assist collects, why we collect it, and the choices you have. We keep it simple: we only collect what we need to reply to you and deliver your project.
What we collect
- Enquiries and briefs: your name, business name, email address, WhatsApp or phone number, and the answers you give about your project.
- Messages: anything you send us by WhatsApp, email or phone.
- Project materials: logos, photos, text and logins you share so we can build your website.
- Payment records: invoices and payment confirmations. We never see or store your card details.
How we use it
- To reply to your enquiry and prepare your quote.
- To set up, build, launch and support your GoHighLevel system, website or marketing.
- To send invoices and keep financial records required by law.
We don't sell or rent your information, and we don't add you to marketing lists without your permission.
Services we use
Briefs and messages sent through our website forms are stored securely in our client portal (hosted on Cloudflare) and emailed to our inbox through Resend, an email delivery service. We also use Gmail, WhatsApp, GoHighLevel, Cloudflare (website hosting) and payment providers such as Payoneer, Cleva and Wise. Each of these processes data under its own privacy policy.
Cookies
This website doesn't use advertising or tracking cookies. Our hosting provider may keep basic technical logs, such as IP addresses, to keep the site secure and working.
How long we keep it
We keep enquiries for up to 12 months if no project goes ahead. For clients, we keep project and payment records for as long as the law requires, usually up to 6 years. Logins you share with us are deleted once your project is handed over.
Your rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop contacting you. Email [email protected] and we'll respond within 7 days. We follow the Nigeria Data Protection Act 2023 and UK data protection law (UK GDPR).
Security
We keep your information in secure, password-protected accounts and only use it for your project. If you share logins with us, we recommend changing the passwords after handover.
Website previews
We sometimes design a free preview of a new website for a business we'd like to work with. Previews use only public business information, such as the business name and contact number, are clearly labelled as previews and are hidden from search engines. To have a preview removed, message us and we'll take it down within 2 business days.
Your GoHighLevel account
When we work inside your GoHighLevel account, we only access what we need for your project. Your contacts and data stay in your account and belong to you. We recommend removing our access once the project is handed over.